Company · Implementation
Set up properly.
Running in days, not months.
We don’t hand you a login and wish you luck. VIABUILD onboarding maps how you work, configures the platform around it, and trains your team, so you’re operational on real jobs quickly.
01 / The approach
Onboarding that fits your business
The hardest part of new software isn’t the software. It’s the change. So our implementation is built around getting your team productive on real work as fast as possible, with people to help rather than a self-serve maze.
Every account includes multiple onboarding and personalised training sessions. We set you up around your jobs, suppliers and cost codes, connect Xero, and get you processing real invoices and raising real POs early, because the fastest way to trust the platform is to see it work on your own numbers.
02 / The process
How implementation runs
- 01
Kick-off
We map your jobs, suppliers, cost codes and how you work, so the setup fits your business, not a generic template.
- 02
Set up the platform
Your accounts inbox, Xero connection, templates and team access are configured so you can start with real data.
- 03
Connect Xero
Authorise your Xero organisation and line up tracking categories so bills and claims sync cleanly from day one.
- 04
Train your team
Personalised onboarding sessions for the people who’ll use it, office and site, not a link to a help centre.
- 05
Run a live job
Process real invoices, raise a real PO, build a real schedule. You see the value on your own work, fast.
- 06
Settle in
Ongoing help by chat and email, plus monthly training sessions for 12 months on yearly plans.
03 / Training
Training that sticks
People, not just a help centre.
Training is personalised to the people who’ll actually use VIABUILD: the office team approving invoices and running claims, and the supervisors using ViaSite on site. We’d rather set you up properly than leave you to figure it out from articles.
- Multiple onboarding sessions included
- Personalised to office and site roles
- Monthly training for 12 months on yearly plans
- Ongoing help by chat and email
- Real-data setup, not dummy data
- Priority support on Enterprise & Network
04 / FAQ
Common questions.
Most builders are operational within days. We configure the platform around your jobs, suppliers and cost codes, connect Xero, and train your team so you can start on real work quickly rather than spending months in setup.
Yes. Every account includes multiple onboarding and personalised training sessions. On yearly plans you also get a personal or team training session every month for 12 months, and ongoing help is available by chat and email.
Yes. We set you up around your actual jobs, suppliers and cost codes, and can migrate sample or full data from your current platform, so you’re testing and training with real information rather than dummy data.
Ongoing help by chat and email for everyone, plus monthly training sessions for 12 months on yearly plans. Enterprise and Network plans add priority support and a dedicated account manager.
05 / Keep reading
Related
Let’s get you set up.
Start with 7 days free: the full platform, your real data. $199 for your first month, then $435/mo. We’ll help you get running.